Announcements

Community Forum Now Open

Thu, 26 Feb 2026 14:41:28 +0000

Our new community forum is open for discussions, feature requests, and peer-to-peer support among JoomHelpDesk users.

Data Center Migration Complete

Sat, 21 Feb 2026 14:41:28 +0000

Our data center migration is complete. Expect improved performance and reliability across all services.

Introducing JoomHelpDesk Marketplace

Mon, 16 Feb 2026 14:41:28 +0000

Introducing the JoomHelpDesk Marketplace where you can discover plugins, themes, and integrations from our community.

Support Team Expansion Announcement

Wed, 11 Feb 2026 14:41:28 +0000

We are expanding our support team to provide faster response times and extended coverage hours.

New Mobile App Beta Available

Sat, 07 Feb 2026 14:41:28 +0000

Try our new mobile app beta for managing tickets on the go. Available for iOS and Android devices.

End of Year Review and Statistics

Mon, 02 Feb 2026 14:41:28 +0000

Review our end-of-year statistics showing support volume trends, resolution times, and customer satisfaction scores.

Webinar: Getting the Most from JoomHelpDesk

Wed, 28 Jan 2026 14:41:27 +0000

Join our upcoming webinar to learn advanced tips and tricks for getting the most out of JoomHelpDesk.

Updated Terms of Service

Fri, 23 Jan 2026 14:41:27 +0000

Our Terms of Service have been updated to reflect new data privacy regulations. Please review the changes.

New Ticket Priority: Critical

Sun, 18 Jan 2026 14:41:27 +0000

A new Critical priority level has been added for emergency situations requiring immediate attention.

Performance Improvements Deployed

Wed, 14 Jan 2026 14:41:27 +0000

We have deployed significant performance improvements that reduce page load times by up to 40% for large ticket databases.

Multi-Language Support Added

Fri, 09 Jan 2026 14:41:27 +0000

JoomHelpDesk now supports multiple languages. Install language packs and configure translations for all content areas.

New Dashboard Widgets

Sun, 04 Jan 2026 14:41:27 +0000

The admin dashboard now features customizable widgets showing ticket statistics, recent activity, and team performance.

Customer Satisfaction Survey

Tue, 30 Dec 2025 14:41:27 +0000

Help us improve! We have launched a customer satisfaction survey. Your feedback directly shapes our product roadmap.

API v2 Now Available

Thu, 25 Dec 2025 14:41:27 +0000

The REST API v2 is now available with improved authentication, new endpoints, and comprehensive documentation.

New Feature: Ticket Merging

Sun, 21 Dec 2025 14:41:27 +0000

Duplicate tickets can now be merged into a single ticket, preserving all messages and attachments from both.

Security Update Applied

Tue, 16 Dec 2025 14:41:27 +0000

A security update has been applied to address recent vulnerabilities. All users are encouraged to update to the latest version immediately.

New Integration: Slack Notifications

Thu, 11 Dec 2025 14:41:27 +0000

You can now receive ticket notifications directly in Slack. Configure the integration in Settings > Integrations.

Scheduled Downtime for Server Migration

Sat, 06 Dec 2025 14:41:27 +0000

We will be migrating to new servers on March 15. There may be brief interruptions during the transition. No data will be lost.

Improved Email Notification System

Mon, 01 Dec 2025 14:41:27 +0000

Our email notification system has been completely overhauled with better template support, reliable delivery, and detailed logging.

New Knowledge Base Articles Available

Thu, 27 Nov 2025 14:41:27 +0000

We have published new knowledge base articles covering installation, configuration, and troubleshooting topics. Browse the KB for self-service answers.