Announcements

JoomHelpDesk now supports multiple languages. Install language packs and configure translations for all content areas.

The admin dashboard now features customizable widgets showing ticket statistics, recent activity, and team performance.

Help us improve! We have launched a customer satisfaction survey. Your feedback directly shapes our product roadmap.

The REST API v2 is now available with improved authentication, new endpoints, and comprehensive documentation.

Duplicate tickets can now be merged into a single ticket, preserving all messages and attachments from both.

A security update has been applied to address recent vulnerabilities. All users are encouraged to update to the latest version immediately.

You can now receive ticket notifications directly in Slack. Configure the integration in Settings > Integrations.

We will be migrating to new servers on March 15. There may be brief interruptions during the transition. No data will be lost.

Our email notification system has been completely overhauled with better template support, reliable delivery, and detailed logging.

We have published new knowledge base articles covering installation, configuration, and troubleshooting topics. Browse the KB for self-service answers.