Glossary
A software distribution model in which applications are hosted by a service provider and made available to customers over the internet.
The overall experience a user has when interacting with a product or service, focusing on ease of use, accessibility, and overall satisfaction.
A set of rules and protocols for building and interacting with software applications, allowing different software systems to communicate with each other
A technology for managing a company’s relationships and interactions with current and potential customers, often using data analysis to improve business relationships.
A measurable value that indicates how effectively a company is achieving its key business objectives. KPIs are used to evaluate success at reaching targets.