Knowledge Base - JoomHelpDesk Pro - Developer Documentation

Guide to developing plugins for JoomHelpDesk's internal plugin system. Covers plugin types (cron, GUI, custom fields, reports, tickets), hooks, and best practices for extension development.

Set up webhooks to receive real-time notifications when events occur in JoomHelpDesk. Learn how to configure endpoints, handle payloads, and integrate with services like Slack, Microsoft Teams, and Zapier.

Technical guide to creating custom field types for ticket forms. Covers the field plugin architecture, rendering, validation, and storage of custom data alongside standard ticket fields.