Knowledge Base - JoomLMS - Developer Documentation

Complete reference documentation for the JoomHelpDesk REST API. Covers authentication, endpoints for tickets, users, products, departments, and webhooks. Includes example requests and responses.

Set up webhooks to receive real-time notifications when events occur in JoomHelpDesk. Learn how to configure endpoints, handle payloads, and integrate with services like Slack, Microsoft Teams, and Zapier.

Technical guide to creating custom field types for ticket forms. Covers the field plugin architecture, rendering, validation, and storage of custom data alongside standard ticket fields.

Learn how to customize the frontend appearance of JoomHelpDesk using Joomla template overrides, CSS modifications, and the built-in template system for ticket listings and notifications.