Best Practices · Last Modified 25 February 2026
Key metrics and KPIs for evaluating support team performance. Covers first response time, resolution time, customer satisfaction scores, and agent productivity.
Applies To
JoomCommerceJoomLMSJoomSEO
Details
Created 25 February 2026 · Last Modified 25 February 2026
Still need help?
Can't find what you're looking for? Our team is happy to help.
Open a ticket
The elapsed time between when a ticket is created and when the first agent reply is sent.
The total time from ticket creation to when the issue is fully resolved and the ticket is closed.
A support team member who handles, responds to, and resolves customer tickets.
Add a Comment